Privacy Policy
Your privacy matters to us. This comprehensive policy explains how ProStart Toolbox collects, uses, and protects your personal information when you use our AI sports analytics platform.
Information We Collect
We collect information to provide better services to our users and improve our AI sports analytics platform. The types of information we collect depend on how you interact with our services.
Account Information
When you create an account, we collect your name, email address, phone number, and organization details. This helps us personalize your experience and provide customer support.
Sports Data You Upload
Performance metrics, game statistics, player information, and training data that you input into our platform for analysis. This data remains under your control.
Usage Analytics
Information about how you use our platform, including features accessed, time spent, and interaction patterns. This helps us improve our AI algorithms and user interface.
Taiwan Personal Data Protection Act Compliance
In accordance with Taiwan's Personal Data Protection Act, we inform you that your personal data is collected for the specific purposes of providing sports analytics services, customer support, and platform improvement. You have the right to access, correct, or delete your personal data at any time.
How We Use Your Information
Your information helps us deliver personalized AI sports analytics and continuously improve our services. We're transparent about every way we use your data.
- Process and analyze your sports data using our AI algorithms to generate insights and recommendations
- Provide customer support and respond to your inquiries about our platform
- Send important updates about your account, new features, and service improvements
- Improve our AI models and platform functionality based on aggregated, anonymized usage patterns
- Ensure platform security and prevent unauthorized access or misuse
- Comply with legal obligations and respond to lawful requests from authorities
We Never Sell Your Data
Your personal information and sports data are never sold to third parties. We believe your data should work for you, not against you. Any data sharing occurs only with your explicit consent or as required by law.
Data Security and Protection
Protecting your information is fundamental to everything we do. We employ multiple layers of security to keep your data safe from unauthorized access, alteration, or destruction.
Technical Safeguards
All data transmitted to and from our platform is encrypted using industry-standard TLS encryption. Your information is stored on secure servers with restricted access, regular security audits, and automated backup systems. We use advanced firewall protection and intrusion detection systems to monitor for potential threats.
Access Controls
Only authorized personnel have access to personal data, and access is limited to what's necessary for their job functions. All team members undergo security training and sign confidentiality agreements. We maintain detailed logs of data access and regularly review permissions.
Data Breach Response
In the unlikely event of a data breach, we have procedures in place to quickly identify, contain, and assess the impact. We'll notify affected users within 72 hours and provide clear information about what happened and steps we're taking to address it.
Your Rights and Control
You have significant control over your personal information. These rights ensure you can manage your data according to your preferences and needs.
Access Your Data
Request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days of your request.
Correct Inaccuracies
Update or correct any personal information that's inaccurate or outdated. You can make most changes directly in your account settings.
Delete Your Account
Request complete deletion of your account and associated data. We'll permanently remove your information within 90 days, except where legal requirements mandate retention.
Data Portability
Export your sports data in a common format to use with other services. This ensures you're never locked into our platform against your wishes.
How to Exercise Your Rights
Contact us at [email protected] or call +886-3-524-2433 to make any requests regarding your personal data. We'll verify your identity and respond promptly. Most requests are processed within 30 days, though complex requests may take up to 60 days.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
Account Data
Your account information is retained for the duration of your active subscription plus 12 months. This allows you to reactivate your account and recover your settings if needed. After this period, we permanently delete your account data unless legal obligations require longer retention.
Sports Analytics Data
Performance data and analytics you upload are retained for 24 months after account closure to support any ongoing analysis or reporting you might need. You can request earlier deletion of this data at any time through your account settings or by contacting our support team.
Usage Logs and Analytics
Anonymized usage data used to improve our AI models is retained indefinitely, as it cannot be linked back to individual users. Personal usage logs are deleted after 18 months. Security logs are kept for 36 months to support fraud prevention and security investigations.
Third-Party Services and Sharing
We work with select partners to provide comprehensive sports analytics services. Any third-party access to your data is carefully controlled and limited to specific purposes.
- Cloud hosting providers who store and process data under strict security agreements
- Analytics services that help us understand platform usage patterns using anonymized data
- Customer support tools that help our team provide better assistance
- Payment processors for handling subscription transactions securely
- Email service providers for sending account updates and notifications
International Data Transfers
Some of our service providers are located outside Taiwan. When we transfer your data internationally, we ensure adequate protection through standard contractual clauses and certification schemes recognized under Taiwan law. We maintain the same level of protection regardless of where your data is processed.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, remember your preferences, and analyze how our platform is used. You have control over these technologies and can adjust your preferences at any time.
Essential Cookies
These cookies are necessary for our platform to function properly. They enable core features like user authentication, security, and basic functionality. These cannot be disabled without affecting platform performance.
Analytics Cookies
Help us understand how users interact with our platform so we can make improvements. These cookies collect information about pages visited, features used, and time spent on the platform. All analytics data is anonymized and used only for internal improvement purposes.
Preference Cookies
Remember your settings and preferences to provide a personalized experience. This includes dashboard layouts, notification preferences, and display options. You can clear these cookies through your browser settings, but you'll need to reconfigure your preferences.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We're committed to keeping you informed about how we protect your privacy.
How We Handle Changes
When we make significant changes to this policy, we'll notify you by email at least 30 days before the changes take effect. For minor updates that don't materially affect your rights, we'll update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about our privacy practices.
Privacy Questions and Contact Information
Have questions about this privacy policy or how we handle your data? We're here to help.
Email: [email protected]
Phone: +886-3-524-2433
Address: No. 147號, Kangle Rd, Yilan City, Yilan County, Taiwan 260
Our team typically responds to privacy inquiries within 48 hours during business days.