ProStart Toolbox

1

Refund Eligibility Overview

At ProStart Toolbox, we understand that circumstances can change. Our refund policy balances fairness to clients with the practical realities of delivering AI-powered sports analysis services.

Key Point: Refunds are evaluated on a case-by-case basis, considering the nature of services provided and timing of the request. We aim to find solutions that work for everyone involved.

Our approach focuses on understanding your specific situation rather than applying rigid rules. Whether you're dealing with technical issues, service dissatisfaction, or unexpected changes in your sports program, we'll work with you to explore options.

2

Service Categories and Refund Terms

Subscription Services

Monthly subscriptions can be cancelled at any time. Refunds for current month billing depend on usage and timing of cancellation request.

Annual subscriptions may qualify for prorated refunds if cancelled within the first 30 days of the billing period.

Custom Analysis Projects

Project-based work follows milestone-based refund structure. Completed phases are generally non-refundable.

Refunds available for uncompleted work if project is terminated early by mutual agreement.

Training and Consultation

Session-based services are refundable if cancelled at least 48 hours before scheduled time.

Completed sessions are non-refundable, but we can discuss credit toward future services if you're unsatisfied.

Software Licenses

Licensed software tools may qualify for refunds within 14 days if technical compatibility issues prevent usage.

Refunds require return of access credentials and deletion of downloaded materials.

3

Refund Request Process

We've streamlined our refund process to be as straightforward as possible. Here's how to request a refund:

1

Contact Our Support Team

Email us at [email protected] with your refund request. Include your account information, purchase details, and reason for the refund request.

2

Provide Documentation

Include relevant details such as invoice numbers, service dates, and specific issues encountered. The more context you provide, the faster we can process your request.

3

Review and Assessment

Our team reviews your request within 2-3 business days. We may reach out for additional information or to discuss alternative solutions.

4

Decision and Processing

Once approved, refunds are processed through the original payment method. Processing times vary by payment type but typically complete within 5-10 business days.

4

Refund Scenarios and Considerations

Different situations call for different approaches. Here are common scenarios we encounter:

Technical Issues

If our services don't work as expected due to technical problems on our end, we'll prioritize fixing the issue. If that's not possible within a reasonable timeframe, full refunds are typically available.

Service Expectations

Sometimes there's a mismatch between what clients expect and what our services actually provide. We prefer to clarify expectations and adjust services rather than process refunds, but we understand this isn't always possible.

Changed Circumstances

Sports programs change, budgets shift, and priorities evolve. We try to accommodate these changes through service modifications or payment plan adjustments before considering refunds.

Fair Practice Note: We don't process refunds for services that have been fully delivered and utilized successfully, even if circumstances change afterward. However, we're always open to discussing how we can better serve your current needs.

5

Payment Method and Processing Timeline

Refund processing varies depending on how you originally paid for services:

CC

Credit Card Payments

Refunds appear as credits on your statement within 5-7 business days after processing

ACH

Bank Transfers

Direct deposits to your account typically process within 3-5 business days

PP

PayPal Transactions

Refunds through PayPal usually appear in your account within 2-3 business days

W

Wire Transfers

International wire refunds may take 7-10 business days and could include processing fees

We'll always notify you when a refund has been initiated and provide tracking information when available. Keep in mind that your bank or payment provider may have additional processing time beyond our control.

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Partial Refunds and Alternative Solutions

Not every situation calls for a full refund. We often find that partial refunds or service adjustments work better for everyone involved.

Partial refunds might apply when: You've received some value from our services but encountered issues partway through. For example, if a monthly subscription worked well for two weeks but then experienced problems, we might refund half the monthly fee.

Service credits offer flexibility: Instead of cash refunds, we sometimes offer credits toward future services. This works well when you want to continue working with us but need different services than originally purchased.

Plan modifications save relationships: Changing service levels, adjusting delivery schedules, or switching to different tools often solves problems more effectively than refunds.

Our Philosophy: We'd rather find ways to make our services work for you than simply process refunds. Most issues can be resolved through communication and adjustment rather than terminating the relationship entirely.

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What Isn't Refundable

To maintain fairness and sustainability, some items typically aren't eligible for refunds:

Completed work: Analysis reports, completed projects, and delivered services that met agreed specifications aren't refundable, even if your needs change afterward.

Third-party costs: Data licensing fees, software subscriptions purchased on your behalf, or other pass-through expenses generally can't be refunded once incurred.

Training sessions: Completed consultation sessions, training workshops, or coaching calls represent time that can't be returned.

Custom development: Specialized tools or analyses created specifically for your organization typically aren't refundable once delivered and approved.

However, even for these items, we're willing to discuss alternative arrangements if problems arise. Maybe we can apply the value toward different services or find other ways to address your concerns.

Refund Policy